We have Apprenticeships in three areas:
- Business Administration
- Customer Service
Advanced Apprenticeship in Health (Clinical Healthcare Support) (England)
This Apprenticeship provides the skills and knowledge required to become competent in supporting health professionals (such as doctors, nurses, allied health professionals, healthcare scientists and paramedics) to provide clinical healthcare. Apprentices should already be employed as clinical healthcare support workers or healthcare assistants, working alongside health professionals who provide patient care. Typically, they will be working in a range of settings such as hospitals, care homes, GP surgeries and patients’ homes.
As Advanced Apprentices they may have a supervisory role and be responsible for clinical procedures such as taking physiological measurements, or carrying out an extended range of more complex delegated clinical tasks, such as performing routine ECG procedures, wound care or catheter care. The overall aim is that Apprentices will gain the skills and learning they need to help broaden future employment and career progression opportunities within the health sector.
The Apprenticeship comprises two mandatory qualifications.
Intermediate Level Apprenticeship in Business Administration (England)
Designed to meet the skills needs of employers, both in the public and private sectors, this Intermediate Apprenticeship is aimed at people working in support roles such as administrators, office juniors and receptionists. The aim is to attract new talent into a career in business and administration and help to upskill the workforce. Apprentices will be equipped with the skills, knowledge and experience needed to undertake business administration roles in a wide range of business settings and have the opportunity to develop the skills, knowledge and experience they will need to progress in their career.
The Apprenticeship comprises the Level 2 Diploma in Business Administration. This qualification combines the key knowledge and skills required for an administrator to carry out their role competently, together with a range of optional units. The Diploma is available as a stand-alone qualification or as part of the Intermediate Level Apprenticeship.
Learners must complete, or have completed, Functional Skills (or equivalents) in Mathematics, English and ICT for the Apprenticeship certificate to be awarded.
Through our partnership with Industry Qualifications (IQ) we can offer our centres all administration, quality assurance and curriculum arrangements for these Functional Skills qualifications.
Intermediate Level Apprenticeship in Customer Service (England)
Employers in the customer service industry have a need for up-to-date, flexible qualifications which meet their demand for higher levels of customer service skills. This includes ‘softer’ skills such as communication, team working, interpersonal skills, plus the ability to improve learning and performance.
The Intermediate Level Apprenticeship in Customer Service (England) comprises
the Level 2 Diploma in Customer Service – a qualification that provides learners with a deeper technical and wider sector-related knowledge in order to be competent in a variety of customer service job roles. Areas of study include
- understanding different types of customers
- principles and practices of delivering customer service
- equality and diversity
- legislation and regulations governing the industry
- understanding the work environment.
Undertaking this qualification will prepare apprentices for further learning at higher levels and also for employment in a wide range of customer service roles. The Diploma is available as a stand-alone qualification or as part of the Intermediate Level Apprenticeship.
Learners must also complete, or have completed, Functional Skills (or equivalents) in mathematics and English for the Apprenticeship certificate to be awarded. Through our partnership with Industry Qualifications (IQ) we can offer our centres all administration, quality assurance and curriculum arrangements for these Functional Skills qualifications.