About this qualification
The OCNLR Level 2 Diploma in Customer Service aims to provide learners with a deeper technical and wider sector-related knowledge in order to demonstrate competency in a variety of customer service job roles. Areas of study include:
The qualification will prepare learners for further learning at higher levels and also for employment in a wide range of customer service roles.
- Understanding different types of customers;
- Principles and practices of delivering customer service;
- Equality and diversity;
- Legislation and regulations governing the industry;
- Understanding the work environment.
OCNLR Level 2 Diploma in Customer Service
|Qualification approval number
|Per-learner fee to centre
|Guided learning hours
|Minimum age for access
FundingThere is funding available for this qualification from the following source(s):
Adult Skills, 16-19 EFA, Section 96. Find out more by accessing The ESFA funding hub.
Where can I study this qualification?
For information on where to study this course please email firstname.lastname@example.org or call 020 7278 5511.
OCNLR Level 1 Certificate in Customer Service