Key details

OCNLR Level 2 Diploma in Customer Service Qualification Guide
(with units)
Qualification approval number  601/4405/1
Per-learner fee to centre  £115.00
Guided learning hours  245
Credit value  45
Minimum age for access  16

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    About this qualification

    This qualification is no longer available

    The OCNLR Level 2 Diploma in Customer Service aims to provide learners with a deeper technical and wider sector-related knowledge in order to demonstrate competency in a variety of customer service job roles. Areas of study include:
    • Understanding different types of customers;
    • Principles and practices of delivering customer service;
    • Equality and diversity;
    • Legislation and regulations governing the industry;
    • Understanding the work environment.
    The qualification will prepare learners for further learning at higher levels and also for employment in a wide range of customer service roles.


    There is funding available for this qualification from the following source(s):
    Adult Skills, Section 96. Find out more by accessing The ESFA funding hub.

    Where can I study this qualification?

    For information on where to study this course please email or call 020 7278 5511.