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About this qualification

The OCNLR Level 2 Diploma in Customer Service aims to provide learners with a deeper technical and wider sector-related knowledge in order to demonstrate competency in a variety of customer service job roles. Areas of study include:
  • Understanding different types of customers;
  • Principles and practices of delivering customer service;
  • Equality and diversity;
  • Legislation and regulations governing the industry;
  • Understanding the work environment.
The qualification will prepare learners for further learning at higher levels and also for employment in a wide range of customer service roles.

Key details

OCNLR Level 2 Diploma in Customer Service Qualification Guide
(with units)
Qualification approval number  601/4405/1
Per-learner fee to centre  £115.00
Guided learning hours  245
Credit value  45
Minimum age for access  16


There is funding available for this qualification from the following source(s):
Adult Skills, 16-19 EFA, Section 96. Find out more by accessing The ESFA funding hub.

Where can I study this qualification?

For information on where to study this course please email or call 020 7278 5511.

Related qualifications

OCNLR Level 1 Certificate in Customer Service