Key details

OCNLR Level 2 Certificate in Principles of Customer Service Qualification Guide
(with units)
Qualification approval number  600/9593/3
Per-learner fee to centre  £59.00
Guided learning hours  93
Credit value  13
Minimum age for access  14

    Already a Centre?

    Deliver this qualification

    Not yet a Centre?

    Become a Centre

    About this qualification

    The OCNLR Level 2 Certificate in Principles of Customer Service has been developed to support people working in a customer service role in a range of different situations and settings. The qualification is made up of three units that together provide a basic knowledge and understanding of the principles and practices that underline effective customer service.

    Funding

    There is funding available for this qualification from the following source(s):
    Adult Skills, 16-19 EFA, Section 96 (Approved for 14-16s). Find out more by accessing The ESFA funding hub.

    Where can I study this qualification?

    For information on where to study this course please email enquiries@ocnlondon.org.uk or call 020 7278 5511.