These qualifications are aimed at people who want to work in the retail sector but need a better understanding of what it involves, or for people already working in retail outlets who wish to add to existing skills and knowledge. They will learn about stock control and customer payments, along with developing skills in teamwork and customer service

    Customer Service and Retail

    Qualification Level Credits Guided Learning Hours
    OCNLR Level 2 Certificate in Principles of Customer Service 2 13 93
    OCNLR Level 3 Diploma for Funeral Celebrants 3 37 264