The Centre Moderator (formally the Quality Reviewer)
A Centre Moderator is appointed to each centre following centre recognition and has ongoing responsibility for monitoring your centre’s compliance with the requirements of Approved Centre Status. Your appointed Centre Moderator will contact you to arrange the initial visit once notification of the first course to be offered has been received.
The Centre Moderator will organise engagements with the centre and these may be at OCN London or for large centres once or twice a year and this is related to the number of learners and the range of courses. The Centre Moderator’s remit includes auditing of quality systems and external moderation of learner achievement. Additional activities such as electronic external moderation may be included where appropriate.
Centre Moderators plan their annual programme of centre engagements well in advance and are therefore unlikely to be available for centre visits at very short notice, however if you have any queries about the process please contact OCN London. Please make sure that your Centre Moderator knows in good time when your courses are likely to finish so that a visit can be scheduled at an appropriate time. The Centre Moderator will offer support to the centre and will monitor and report on the progress of the agreed quality improvement actions.
Centre Visits and engagements
A centre visit by the Centre Moderator will occur for advisory purposes after centre recognition. After this time agreed visits and or engagements will be arranged as necessary.
Engagements for external moderation
These will be undertaken at OCN London and (co-ordinated by Centre Moderator) The centre will be required to bring or send a specified sample of portfolios. After the external moderation a report will be sent to the named Quality Assurance Contact at the centre which will include a quality improvement plan and a summary of the external moderator’s findings.
Before centre visits:
The purpose, timing and format of each visit will be agreed between the Centre Moderator and the centre. The Centre Moderator will send a visit plan to outline the activities they propose to undertake before each meeting. In some cases the Centre Moderator may request supporting documentation, such as the centre self- assessment report or retention and achievement results.
During centre visits:
The Centre Moderator will want to meet the centre's Quality Assurance Contact and will also request time with other staff involved in the accreditation process, depending on the focus of the visit – this may include tutors/assessors, internal moderators, administrative staff or learners.
After centre visits:
One visit per year will involve an audit of quality systems (the annual/periodic review); others may be principally for external moderation of learner achievement, but wherever possible this will be carried out at the same time as the annual review. Where a centre has direct claims status, visits will also include monitoring of the work of the Approved Internal Moderator(s).
The Centre Moderator will produce a summary report after each visit and the quality improvement plan will be updated. Any factors which may present a risk to the security of the award of credit will be identified with actions for the centre and/or OCN London to be undertaken within specified timescales. All reports will be sent to the centre’s Quality Assurance Contact by email.
The Quality Assurance Contact
Each centre is asked to appoint someone to be the Quality Assurance Contact in the centre with whom the Centre Moderator will work. This is an important role as it takes the lead in ensuring actions to improve quality are agreed with the Centre Moderator and, in particular, that those actions are implemented. The scope of the role is centre-wide and not confined to one department or section. The QAC needs to have sufficient organisational authority to perform the role. A detailed description can be seen in the Role of the Quality Assurance Contact.