Please note that due to the current coronavirus situation we are temporarily unable to print hard copy certificates as our office building is closed.  If your request for a replacement certificate is for a course completed more than two years ago, as an interim arrangement we can send a pdf copy by email, marked as ‘certified copy’ on a plain background, along with an explanatory letter. We will then send the actual paper copy once our office reopens. 

Please note that we have a 10 working day service standard for the issue of the pdf replacement copy, following receipt of payment. Whilst we will issue the certificate as soon as we can, replacements that require an archive search may take the full 10 days.

Replacement certificates can be obtained by completing the form below. You will require all the details of the course undertaken, as well as proof of ID, i.e. driving licence/birth certificate/passport/NHS card Identity card/valid EU photo ID card, so you might want to gather these before filling out the form.

There is a £35.00 fee payable to OCN London in advance for providing a replacement certificate for courses/qualifications studied within the last 10 years. For the issue of a replacement certificate for courses/qualifications that require an Archive search there is a £50.00 fee. For replacement certificates to be posted overseas there is an additional charge of £15.00.

If you require a letter of confirmation of achievement there is a £15 fee for this to be issued. An electronic learner achievement report can be issued for a fee of £15. The below form will still need to be completed to request either of these documents. If requesting a letter or achievement report instead of a replacement certificate please specify your requirement in the special instructions box.

If the request for a replacement certificate is due to an error in the learner’s name or result, the request must come from the OCN London admin contact at the centre where the course of study was undertaken. The centre will need to complete the centre replacement certificate request form located here. A copy of this form with the original certificate must be returned to OCN London, 15 Angel Gate, City Road, London, EC1V 2SF. If the learner has lost the certificate the request can come directly from the learner.

Please note that payments are non-refundable once we have issued the replacement certificate.

Our normal service standard for issuing a replacement certificate is within two working weeks of receiving payment. If you need to receive your certificate by a certain date we ask you to please detail this in the ‘Special Instructions’ box and whilst not guaranteed we will work towards meeting this date after receiving payment.

Learner Details

Date Of Birth  
Address for certificate to be sent to (Certificates are sent by recorded delivery so a signature will be required)  
Telephone number (daytime)  
Email address  
OCN London registration number (if known)

Course and Centre Details

Course title  
Course start date  
Name and address of centre where the course was completed  
Tutor name

Certificate and reason for replacement

Type of certificate Access to HE

OCNLR Qualification

Reason for request of replacement certificate Certificate lost



Reason if "Other"/Special Instructions

Proof of ID

Please make sure you attach a copy of your ID i.e. driving licence/birth certificate/passport/NHS card Identity card/valid EU photo ID card. Important – new certificates cannot be reissued in another name i.e. if someone changes his/her name. This would be covered by any legal document the individual has confirming the name change. If the current name is different from that used at the time of certification then ID to support both names will be required.

Please make sure your file submission is no larger than 10MB

Payment Details

If you elect to pay by card you will be sent a payment link once your eligibility for a replacement certificate is confirmed
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