Key details

OCNLR Level 1 Certificate in Customer Service Qualification Guide
(with units)
Qualification approval number  601/4404/X
Per-learner fee to centre  £92.00
Guided learning hours  143
Credit value  23
Minimum age for access  14

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    About this qualification

    The OCNLR Level 1 Certificate in Customer Service has been designed to prepare learners for a career in customer service. Areas of study include:
    • Communication skills;
    • Handling queries and problems;
    • Using the telephone;
    • Personal performance and development


    There is funding available for this qualification from the following source(s):
    Adult Skills, Section 96 (Approved for 14-16s). Find out more by accessing The ESFA funding hub.

    Where can I study this qualification?

    For information on where to study this course please email or call 020 7278 5511.