OCNLR Level 2 Certificate in Principles of Customer Service

Key details

Course code: 600/9593/3
Level: L2
Per-learner fee to centre: £63
Guided learning hours: 93
Credits: 13
Minimum age for access: 14

Why choose regulated qualifications?

Regulated by Ofqual
Many are fully funded
Occupationally relevant

About this qualification

The OCNLR Level 2 Certificate in Principles of Customer Service has been developed to support people working in a customer service role in a range of different situations and settings.

The qualification is made up of three units that together provide a basic knowledge and understanding of the principles and practices that underline effective customer service.

Funding

This qualification is available as a non-funding option.

(Correct as of 13/07/2023)

Next steps

To find out more about delivering this qualification, contact us at enquiries@ocnlondon.org.uk.

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